I just got what is the fourth call from the Discover card company (a company we’re working hard to sever ties with as soon as we can). The first call they asked Jessica if she wanted to take advantage of an offer. She declined after they smoothly talked her into what was a courtesy call that transitioned into an additional feature with monthly fees. She was a little ticked. Then they called back and said she hadn’t finished answering the questions from the previous call. She was even more ticked. They called earlier today but we didn’t answer because she was still not thrilled by their diligence. They called just now and I answered (Jessica was not home). I tried to tell the guy on the phone she had declined and he said, “I’ll make note of that.” I asked him to wait (it sounded like he was hanging up) and then he said, “What did I just say, sir?” I said, “I’m not sure, tell me again.”
“I said I’ll make note of that.”
Me: “Make note of what?”
Discover Rep: “That she declined the offer.”
Me: “OK, thank you.”
The reason I asked him to clarify was this: “Making note” doesn’t necessarily mean “I have filled out the form she declined and we won’t bother you any more for at least 6 months.” It could mean, “This woman’s husband is a crackhead, do not talk to him.”
