They sent me some mail telling me that they needed to increase my rates ever so slightly to compensate for an increase in my property value.  I’ll refrain from giving you my opinion about this only to say that their ‘helpful’ voice recognition software was annoying, painful, and completely frustrating to interact with.  Worse: the computer took on a personal tone that implied it was human and was going to assist ‘us’.  Creepy.  I kind of wanted to unplug the server 🙂