Why I Ordered Over Night Shipping

I ordered a camera, and with that camera I asked for two-day air. Right now you’re thinking, “Randy, there’s something in your teeth.” and, “Randy, you said ‘over-night.'” I did. But on Monday when I ordered the camera I ordered it two-day so it would be here on Thursday so I could have it charged and ready to go today when I leave for my romantic Anniversay/Birthday weekend. Well, Tuesday rolled around and I hadn’t gotten a tracking number in an email so I called and they told me that there was a billing issue (they recorded my credit card number wrong) so they would send it out next day air the following day (shipments had already gone out). Thursday rolled around and I anxiously awated the arrival of my package, Jessica was slightly irritated by my super happy anxiety. Noon reared its ugly head and I still had no package (morning delivery is what DHL had on their site for the shipping method). Well, to make a short story longer I called DHL and after going through the labrynth of automated customer service I actually talked to a human being. She told me that my package had apparently not made it onto the truck, but would be out the next day. OK, Friday will be the day I get my camera.

It’s Friday and DHL’s site has no new information about the whereabouts of my package and I’m leaving later this afternoon to go to Colorado Springs. I sent an email to customer service this time hoping that email might be a good method since I didn’t want to be pressing more phone buttons if at all possible. I got an auto-responder message warning me that it may be up to two business days before I get an answer to my email asking for information regarding my package which was guaranteed over-night. Since when did over-night equate to a week’s waiting?

Last night I heard a commercial on TV (it was on in the other room) proclaiming the wonders of the new DHL delivery service. That just might be an overstatement. I just wonder where my camera is. In the end I will be patient, this camera is not critical to my existence, it would have been nice to have for a weekend full of digital memories, but I’ll just use the one we’ve got, it’s just like driving a Yugo in a Viper race.

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