Dear Frontier Airlines,
I have written several times about your extra-ordinary customer service. Y’all have really done quite a good job. Except I found one thing that makes me scratch my head: Emailing me my receipt as a PDF. What is the reason for that? When I open it up it contains only text and one hyperlink to your web site. Why not HTML, why not just a plain text document? I placed my order online where I used an HTML browser to get the tickets, I opened up the email which could have displayed plain text or HTML email (preferably both for email clients that don’t handle HTML), and lastly, I didn’t want to open up the glut of a program known as Adobe Acrobat. If I was using an Apple I would have without question enjoyed the PDF because of OSX’s great real time rendering of PDF, but I’m not, currently I’m on a Windows machine and I’m terribly frustrated by the slow performance of Adobe on this machine, which has one gigabyte of RAM.
Thank you for your time and consideration of bandwidth, end user friendliness and customer service.
Regards,
Randy Peterman
I hate Adobe Acrobat and uninstalled it because it was so slow. Reader isn’t much better… but I’ve found that the performance improves greatly if you turn off the web check for updates.
They probably don’t use HTML for whatever it’s worth due to the inconsistency in email clients and the way they handle/format/allow HTML.
Randy, You’re a freak. I love you, but you’re a freak.
I would have to agree with Becky on this one!