After having the same pair of sunglasses for 4-5 years I finally misplaced them.  They could even still be in my possession, I just don’t know it.  So yesterday I went to the Southlands mall and purchased a new pair.  In the process I shopped a few stores.  Upon going into the ‘Sun Glass Hut’ which sounds like a good place to get sunglasses, I was greeted by a young man who was eager to help me get some sunglasses.  Or so I thought.  Here’s the exchange that took place:

SGH: “Can I help you find a particular pair of sun glasses?”

Me: “Yes, I’m looking for a pair of glasses between $65-$75 with glass lenses.”

SGH: “That may be hard to find here.  Have you looked at these…” [shows me some glasses that are $120.]

SGH: “These are $120.” [picks up another pair and repeats the same mantra: $120.]

Me: “What can you show me that is in the $65-$75 range with plastic lenses?”

SGH: “We don’t have anything like that either.”

Me: “You could have told me that before when I asked you about the glass lenses.”

SGH: “Yeah, I guess I could have.”

Doh!  Morons.  Customer service is sometimes losing a sale by being honest but gaining sales over the long term through honesty or helping people get what they want.