As some of you may recall I was asked by an Advantage Rent-A-Car employee if I would have to drive through Arizona to get to Indinapolis two weeks ago. I returned the van yesterday and upon doing so learned the following:
- The employee had been terminated
- She should not have rented the van to me in the first place because they don’t cover the states I was driving in
- I should have been charged an extra day for bringing the car back so late, but she had said it was OK for me to do so
- Bill, the manager at this branch of Advantage was kind and waved all sorts of things because the gal had been so blatantly unprepared to deal with customers
I’d like to thank Bill for his kind dealings with me since the company could have been firmer on policies (they had my signature on a contract – even if it was a screwy contract) and made me pay out the wazoo. If I’m heading west some time and need a car, I will probably rent with them again because of his great handling of this situation. Of course if I walk into the shop and get asked if Arizona is on the way to Washington then I’m probably going to turn right back around 🙂